Comparison
CHIRON and WhatsApp and a spreadsheet
The most common way to follow patients after a visit: someone's phone and a spreadsheet of who to call. It works until the first question at 11 PM.
The catch
The conversation lives on one person's phone. There is no deadline, no history for whoever takes over the shift, and the answer depends on who is awake. The spreadsheet doesn't flag who went quiet: someone has to remember to open it.
Why CHIRON is different
The channel belongs to the clinic
The patient talks to the clinic in their app, and the conversation goes into the chart, with who replied and when.
Routine questions get answers with a source
CHIRON answers from the protocol the team approved and shows where it came from. What needs a person goes to the queue, with a deadline.
Whoever goes quiet shows up on their own
Diary, doses and photos come in by day, and the list of who is quiet builds itself without anyone opening a spreadsheet.
Feature by feature
| Feature | CHIRON | Messaging and spreadsheets |
|---|---|---|
| The clinic's protocol on the patient's phone | Yes | Partly |
| After-hours answers, with sources | Yes | No |
| Handoff to the team with the history | Yes | Partly |
| Daily diary, pain and photos | Yes | Partly |
| Dose reminders and adherence records | Yes | No |
| Follow-ups booked on the real schedule | Yes | No |
| A queue of who needs attention, by deadline | Yes | No |
| Chart, prescriptions and signed notes | Yes | No |
| Billing and bank reconciliation | Yes | No |
| A trail of who viewed each chart | Yes | No |
Categories, not brands. EHRs vary: check what yours does.
When to use each
Stay with WhatsApp and a spreadsheet when
- The clinic sees few patients a month.
- There is no follow-up between visits.
- One person handles everything and is always around.
Use CHIRON when
- Patients need guidance after a visit or procedure.
- More than one person replies and needs the history.
- The clinic wants deadlines, records and a trail of who saw what.
Questions
Frequently asked questions
Can WhatsApp still be used?
Yes. CHIRON talks through the patient's app and, once the clinic connects its official channel, through WhatsApp too, with the same record.
What about the patient spreadsheet we already have?
Drag it in: the list becomes patients in CHIRON, with the invite to the app.
Does the clinic need a new number?
No. The patient app doesn't depend on a number, and WhatsApp uses the clinic's official number when it chooses to connect it.
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