Glossary
The terms of care between visits
Claims, health data, integration standards and the product's vocabulary, in a few lines each.
- AI hallucinationWhen the model confidently states something that isn't anywhere.
- AI scribeThe AI that listens to the visit and drafts the note for the clinician to review.
- APIThe door through which one system reads and writes data in another.
- Audit trailThe record of who saw or changed each piece of data, and when.
- Bank reconciliationChecking the bank statement against what the clinic had to receive and pay.
- Care protocolThe set of guidance, routine and warning signs the clinic defines.
- Claim denialThe part of a claim a payer refuses to pay.
- Claims standard (X12 837 and 835)The electronic formats US providers and payers use for claims and payments.
- Controller and processorWho decides about the data, and who processes it on their behalf.
- Electronic medical record (EMR)The patient's clinical record kept in a system instead of on paper.
- Episode of careA piece of care with a beginning, middle and end, within the patient's history.
- FHIRThe international standard for exchanging health data between systems.
- Handoff to the teamWhen the conversation leaves the automatic answer and goes to a person.
- HIPAA and BAAThe US health privacy law, and the contract it requires from vendors.
- Informed consentThe record that the patient was informed and agreed.
- Installable app (PWA)An app installed from the browser, without going through the app store.
- IPSThe International Patient Summary, readable in any country.
- No-show rateThe share of booked appointments the patient didn't show up for.
- Patient educationWhat the clinic teaches the patient about their own care.
- Payment methodHow the patient paid: card, cash, bank transfer or insurance.
- Per-clinic isolationThe rule that keeps one clinic from seeing another clinic's data in the same system.
- RAG (search before answering)The model searches approved material before writing the answer.
- Response timeHow long the patient waits between asking for someone on the team and getting that person's reply.
- SOAP noteThe four-part format for clinical notes.
- Sourced answerAn AI answer in which each claim points to the passage it came from.
- State privacy lawsState laws that add to HIPAA, some written for health data.
- Treatment adherenceHow closely the patient follows what was agreed.
- WaitlistPatients who want an earlier slot than the one they have.
- Warning signA report the clinic's protocol defines as a reason for the team to look soon.
- WebhookThe notice one system sends another when something happens.
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