What is Handoff to the team?
It is the moment someone on the team takes over the conversation, with the history of what was already said.
Why it matters
The patient needs to reach a person without having to convince a bot.
Glossary
Handoff to the team
When the conversation leaves the automatic answer and goes to a person.
In CHIRON
The patient asks for a person with a button that is always visible. The conversation goes to the team's queue with its history, and the request isn't treated as an emergency.
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