Glossary

Response time

How long the patient waits between asking for someone on the team and getting that person's reply.

In CHIRON

Results shows the median for the last 30 days, how many conversations it comes from and how many are still waiting for a first reply.

What is Response time?

It is the time between the patient's request and the first reply from someone on the team. An automatic message doesn't count.

It is what the patient feels as service. The average misleads: one forgotten conversation hides the ones answered in minutes.

Set up with you. No lock-in.