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Guides for clinics that follow patients
How to measure no-shows, response and adherence without fooling yourself, and how to write the protocol your team follows. Short, with the math on the page.
Clinic metrics
- No-show rate: how to calculate it without fooling yourselfThe math looks simple, and the wrong denominator makes no-shows look smaller than they are.4 min readRead the guide
- Team response time: why the median and not the averageOne conversation forgotten over the weekend can hide that every other one was answered in minutes.3 min readRead the guide
Care between visits
- Follow-up between visits: what to measure in the first weekThree numbers tell you whether follow-up is working before the next visit: who logs, who goes quiet and who asks for help.4 min readRead the guide
- Warning signs: how the team finds out before the next visitThe sign the clinic defined has to reach a person with priority, and the patient has to know it did.3 min readRead the guide
Operations
- Guidance protocols: how to write one your team and the AI will followDay, instruction, warning sign and who approved it. A vague protocol becomes a vague answer.4 min readRead the guide
- Appointment reminders: confirming without calling everyoneThe confirmation call is the front desk's most repeated task, and most of it can happen on its own.3 min readRead the guide
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