The team takes over
When it needs a person, the team takes over in one click
The conversation reaches the team with its full history, and the patient sees who is answering.
The team takes over
How it works
- The patient asks for a person, or the report matches a warning sign in the protocol.
- The conversation moves to Conversations, with the history and the reason.
- Someone on the team takes over, and CHIRON stops answering in that conversation.
- When the team wraps up, the conversation goes back to CHIRON.
Built for the clinic's day to day
Reaching a person doesn't depend on the AI
The button to call the team is always visible, and the request gets through even with the AI down.
A taken conversation doesn't get stuck
If the team goes 24 hours without replying, the conversation goes back to CHIRON.
The deadline is the clinic's
The clinic sets the response deadline, and the queue shows what is closest to expiring first.
Questions
Frequently asked questions
Does the patient know when they talked to the AI?
Yes. The conversation shows who is answering: CHIRON or a person on the team.
Does it work on WhatsApp too?
Yes. WhatsApp conversations reach the same Conversations inbox as the app's.
Is asking for a person treated as an emergency?
No. The request goes to the queue with the clinic's deadline. In an emergency, the app shows the emergency number for the patient's country.
Other features
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