After-hours questions
The midnight question doesn't wait for Monday
The patient gets the text the clinic approved, with its source, and whatever falls outside the protocol reaches the team with the time.
The problem
The patient texts the doctor's personal phone at 11 pm, or searches online. The answer goes unrecorded, or never comes.
How it works with CHIRON
The patient asks in the app or on the clinic's messaging channel.
After-hours questions
How it works with CHIRON
- The patient asks in the app or on the clinic's messaging channel.
- CHIRON answers with the approved protocol and shows the source.
- Outside the protocol, or when a warning sign comes up, the conversation goes to the team.
- In the morning, the queue shows what came in overnight, by deadline.
What this case uses
- Every moduleSourced answersCHIRON answers the patient with the text the clinic approved and marks the source of each sentence.
- Every moduleThe team takes overThe conversation reaches the team with its full history, and the patient sees who is answering.
- IntegrationsWhatsApp BusinessReminders, messages and conversation in the app patients already use.
Questions
Frequently asked questions
Does the doctor keep getting messages on their personal phone?
The conversation becomes the clinic's, in its app or messaging channel. The team answers from Conversations, with the history.
What if it's serious?
When a report matches a warning sign in the protocol, CHIRON calls the team and steps out. It is not an emergency channel: the app shows the country's emergency number.
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